Privacy Policy

City Haul Hire & Supply is a trading name of City Haul Ltd, registered in England and Wales (Company No. 16814121). Our registered office is 35–37 Ludgate Hill, London EC4M 7JN.

We operate the online shop at shop.cityhaul.co.uk. When we say "we", "us" or "our" in this policy, we mean City Haul Ltd.

For questions about this policy or your personal data, contact us at sales@shop.cityhaul.co.uk.

When you place an order or create an account, we collect:

• Name, email address and phone number
• Delivery address
• Order history and preferences
• IP address and browser information (collected automatically)

We do not collect or store payment card details. Payments are made by bank transfer directly.

We use your personal data to:

• Process and fulfil your orders
• Send order confirmation and updates by email
• Respond to enquiries and customer service requests
• Improve our website and services
• Comply with legal obligations

We do not sell your personal data to third parties.

We process your data under the following legal bases:

• Contract — to fulfil orders you have placed with us
• Legitimate interests — to improve our services and prevent fraud
• Legal obligation — to comply with applicable law

We may share your data with:

• Delivery and logistics partners, to fulfil your order
• IT service providers who host and maintain our systems (Supabase, Hostinger)
• Law enforcement or regulators where required by law

All third parties are required to handle your data securely and in accordance with applicable law.

We retain order and account data for 7 years to comply with financial record-keeping requirements. You may request deletion of your account at any time — we will delete your personal data unless we are legally required to retain it.

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability

To exercise any of these rights, email sales@shop.cityhaul.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk).

We use cookies to operate and improve our website. See our Cookie Policy for full details.

We may update this policy from time to time. The current version will always be available at shop.cityhaul.co.uk/privacy.